The nomination period for the SC Outstanding CSR of the Year has a new timeline in 2026. 

This award is the highest honor for insurance customer service representatives who have distinguished themselves through contributions to their industry and profession.

SC winner receives a cash award along with special recognition and their essay is submitted for competition at the national level.

Open to everyone regardless of affiliation or professional designation, candidates must:

• Be an insurance customer service representative, or have primary responsibility for customer service duties.
  
• Write an essay of no more than two pages double-spaced (approximately 1,000 words) on a topic set by the Risk & Insurance Education Alliance (formerly known as the National Alliance).
  
• Submit letter(s) of recommendation from professional reference(s).

PAST WINNERS:

2025 winner:   Tammie H. Blackwood, CIC, CISR Elite, AIAM

2024 winner:  Katherine Watford 

2023 winner:  Stacy Spurling 

2022  winner:  Jen Ridgill, CISR

2021 winner:  Kelly Wenzel    

2020 winner:  Diana Rideout, CISR Elite

2019 winner:  Lisa M. Earnhardt,  CISR

2018 winner:  Anna M. Kocuba,  CISR

2017 winner:   Amanda C. Guenther, CISR, AIAM, CIIP

2016 winner:  Karen D. Fenters, CISR

2015 winner:  Kimberly S. Lisenby, AAI

2014 winner:  Meredith B Thomason, CISR, MAT