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Dos and Don’ts for when a COVID-19 E&O lawsuit arrives

COVID-19 has changed the agent’s errors and omissions (E&O) landscape for the next several months. Proper actions and reactions when threatened or served with an E&O suit arising out of this pandemic are of utmost importance. Remember these “dos” and “don’ts” if you find yourself in an E&O situation.

Are insurance agencies included as “Essential” businesses or services?

As jurisdictions consider shelter-in-place and stay-at-home mandates, agents are asking if agency operations are included in the definition of “Essential.”


Progressive Insurance company has provided $2 million in funding to establish the Trusted Choice COVID-19 Relief Fund founded to provide relief to Big I member agencies, agents and agency employees who are experiencing economic strain and hardship due to COVID-19. Application available online at

Carriers Claims Contact Info

List property & casualty insurance carriers in the South Carolina independent insurance agency system along with their claims reporting phone numbers and online claims reporting forms/ email addresses, if available.


Keep up with ACORD form changes and be certain you are using the current edition of ACORD forms.