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Dos and Don’ts for when a COVID-19 E&O lawsuit arrives

COVID-19 has changed the agent’s errors and omissions (E&O) landscape for the next several months. Proper actions and reactions when threatened or served with an E&O suit arising out of this pandemic are of utmost importance. Remember these “dos” and “don’ts” if you find yourself in an E&O situation.

Are insurance agencies included as “Essential” businesses or services?

As jurisdictions consider shelter-in-place and stay-at-home mandates, agents are asking if agency operations are included in the definition of “Essential.”


Since April 2020, thanks to generous donations from Progressive, Foremost, Bristol West, and National General, the fund has assisted approximately 700 agencies with the costs of telework equipment and technology, PPE for reopening offices, medical costs incurred due to COVID-19 illnesses and a variety of unexpected costs due to the pandemic. There are still funds remaining to provide grants. Agencies that may have experienced unplanned costs are encouraged to take advantage now, before all the funds are depleted.

Carriers Claims Contact Info

List property & casualty insurance carriers in the South Carolina independent insurance agency system along with their claims reporting phone numbers and online claims reporting forms/ email addresses, if available.


Keep up with ACORD form changes and be certain you are using the current edition of ACORD forms.