RLI, our partner offering Big "I" member access to personal PUP and IHB markets, is requiring all producer portal users to update their passwords and enable multi-factor authentication (MFA) on their accounts. MFA adds an extra layer of security by requiring a verification step in addition to your password. This simple measure helps prevent unauthorized access, even when passwords have been compromised.
LEARN MORE ABOUT PUP
LEARN MORE ABOUT IHB
TIMING
August 9-10, 2025: To activate these changes, RLI's producer portal will be unavailable from 7 p.m. CT on 8/9 until 7 a.m. on 8/10.
August 10, 2025: When people sign in to the RLI Producer Portal, they will see a new sign-in page. The first time they log in on or after 8/10, user will receive an email indicating that they are logging in from a new device. This is normal.
August 14, 2025: RLI will begin to activate accounts for MFA in phases. Once an agent or broker is activated, they will be prompted at sign in to:
- Change their passwords
- Verify or update their account information
- Receive their first "MFA Push," which will include a unique code to gain access to the producer portal
PASSWORD COMPLEXITY
New passwords must include at least:
- 15 characters
- 3 of the following:
- Lowercase letters
- Uppercase letters
- Numbers
- Special characters
We expect the phases to be completed no later than 10/1/2025, but probably much sooner.
After MFA is enabled, portal users will be prompted to complete this extra verification step occasionally when signing in, ensuring that they are who they say they are.