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MemberHub Billing info

Access invoices and dues renewal info

You must have the appropriate permissions to view agency invoices and membership billing and to create payment profiles in the South Carolina MemberHub. Contact our Director of Communications or Member Services if you need access.

See also our MEMBERHUB page for instructions on navigating the site, viewing/updating branch locations and individuals associated with the agency.


How to access individual/Business Invoices 

  1. Log in to our website. Click on your name in the member login area, then click “MEMBER  INFOHUB” and you will be directed to your individual profile in South Carolina MemberHub.

  2. Access individual and business open invoices from the "Make a Payment" tab of the "My Billing Info" section of MemberHub.  A shortcut "Make a Payment" button displays at the top of the Homescreen when your account has open invoices.

    SS-GZ-MakeAPayment.png
  3. If you have appropriate permissions to view business invoices, then balances will be divided between the individual contact and business contact names.

  4. All open invoices for both the individual and business (if you have permissions) will be listed in the Open Invoices list. 

  5. To download an invoice, locate the invoice in the Open Invoices list and select "Download Invoice" from the blue "Actions" button on right side of invoice entry. 

  6. You can pay the invoice online from URL links on the invoice, or you can pay the invoice directly in MemberHub by selecting "Enter Credit Card" from the blue "Actions" button on right side of each invoice entry.
     
  7. You can access and download PAID INVOICES from the "Billing Historytab of the "My Billing Info" section of MemberHub. The invoice should include the paid amount and date.




How to setup a payment profile  (Credit Card)

  1. Whenever you pay an invoice you have the option to save the payment method for future use, or you can set one up directly in the MemberHub using the "Autopay & Billing" tab of the "My Billing Info" section.

  2. Click the blue "+" button on the top right of the "PAYMENT PROFILES" list on the "Autopay & Billing" page.

    SS-GZ-AddPaymentProfile-creditcard.png
  3. Add Payment Profile window will pop up. Be sure to select whether you want to associate the payments with your individual or business profiles and that it is a CREDIT CARD in the Payment Profile Type.

  4. Enter card details including credit card number, expiration date and CVC number.

  5. You have the option to select billing items you would like the card to automatically pay when that type of invoice is generated, for example member dues renewals and event registrations.

  6. Save and create payment profile by clicking the blue "Done" button.



HOW TO SET UP A PAYMENT PROFILE   (Bank Draft)

  1. Whenever you pay an invoice you have the option to save the payment method for future use, or you can set one up directly in the MemberHub using the "Autopay & Billing" tab of the "My Billing Info" section.

  2. Click the blue "+" button on the top right of the "PAYMENT PROFILES" list on the "Autopay & Billing" page.

    SS-GZ-AddPaymentProfile-BANK.png
  3. "Add Payment Profile" window will pop up. Be sure to select whether you want to associate the payments with your individual or business profiles and that it is a BANK account for draft payments in the Payment Profile Type field.

  4. Once you successfully select BANK payment type, "Add Bank Account" button will appear.  What is required of you next depends on your banking institution.

  5. The quickest way to add a bank account is to click "Add Bank Account" button, and you will be directed to Plaid application. If your banking institution is listed for use then you simply need to select it from the list and enter your account username and password.

  6. If you do not want to use Plaid, or your banking institution is not listed, then you can add it manually by clicking the "Click here if your bank is not listed..." link and you must enter the Account Type, Account Holder Name, Account Number, Routing Number, Country and Currency type as well as check the box to authorize us to electronically debit your account and correct errors.

    Using this method requires the account to be verified, meaning two small deposits will be made to and then debited from your bank account and you will need to later go back into your profile to enter those amounts into the Payment Profile form to verify the account.

  7. In setting up the new payment profile you also have the option to select billing type items you would like to be automatically charged to the account when that type of invoice is generated, for example member dues renewals or event registrations.

  8. Save and create payment profile account by clicking the blue "Done" button.



How to access Membership Info

  1. Access membership info from the "Autopay & Billing" tab of the "My Billing Info" section.

  2. Your current membership level will display in the Membership Billing list.  Contact Member Services Director if membership level or billing contact needs to be updated. 

  3. Click blue "Manage AutoPay" button if Payment Profile information needs to be added or updated and you want your membership to renew automatically. It is only required if you are paying in monthly installments, but it can be applied to annual payments as well.

    SS-GZ-MembershipInfo-Home.png



How to access Dues Renewal Invoice 

  1. Open dues renewal invoices will be listed in the Open Invoices list on the "Make a Payment" tab of the "My Billing Info" section. Using the blue "Action" button on the right, you can download a copy of the invoice or pay it directly using an existing payment profile or with new bank or credit card payment information.

  2. Paid dues renewal invoices will be listed in the "Billing History" tab of the "My Billing Info" section. You should be able to distinguish them from other past invoices by the Details description. You can download a copy of the invoice with paid amount and date using the blue "Action" button.



How to apply Payment profile to Dues renewal invoice 

  1. If you want to mark an existing payment profile to pay future member dues payments before dues renewal invoices have been generated, access membership info from the "Autopay & Billing" tab of the "My Billing Info" section and click the blue "Manage Autopay" button next to your membership information in the Membership Billing list.

  2. Select the Payment Profile from the list and select "All membership items" option. Next Bill Date will be listed in the Membership Items.  

    Save and apply by clicking the blue "Done" button.

  3. If you want to apply an existing payment profile to a dues renewal invoice that has already been generated for the upcoming year, then find the open invoice in the Open Invoices list in the "Make a Payment" tab of the "My Billing Info" section. Select "Enter Credit Card Info" from the blue "Actions" button and a payment window will open.

    Make sure that the correct invoice and Payment Contact is selected and select the Payment Profile you want to use from the Stored Payment Profiles list.

    Verify/Update the Payment Date and Amount and whether you want to be emailed a Payment Receipt.

    Finish the transaction by clicking the Blue "Done" button.



ABOUT "switch to Monthly PAYMENTS" LINK 

IF YOU WANT TO PAY MONTHLY INSTALLMENTS BY BANK DRAFT, you must contact our Director of Member Services to make the change for you. Once you have an updated monthly dues invoice you will need to go into the Member InfoHub to add a bank account payment profile (see "HOW TO SET UP A PAYMENT PROFILE (BANK DRAFT) above)" and connect it to your membership (see "HOW TO ACCESS MEMBERSHIP INFO" above).

IF YOU WANT TO PAY IN MONTHLY INSTALLMENTS USING A CREDIT CARD, that option will be available starting Jan. 1 of the new dues year. 

  1. Click on the  "Submit payment online here" URL link in the "Remit Payment" section of your dues renewal invoice, an online payment webpage for that specific invoice will open in your browser.  

  2. Starting Jan. 1 of the new dues year, there will be URL to "switch to monthly payments" next to the invoice details.  If you click it, a "Switch to Monthly" payment webpage will open in your browser. 

    SS-GZ-DuesInvoice-SwitchtoMonthly.png
  3. Verify your membership level and monthly payment amount. If you have any saved credit card payment profiles they will be selectable in the payment method drop-down menu or you can add a new card. (Saved bank draft profiles will not show in the payment method window, nor will you be able to enter a bank account.) Select or enter your payment method.

    SS-GZ-SwitchtoMonthly.png
  4. Verify your next bill date and click the orange "Pay Now" button to authorize the transaction. Your first payment will be charged immediately.

  5. If you ever need to update your payment method, you should be able to access it using the blue "Manage Autopay" button using the above directions on "HOW TO ACCESS MEMBERSHIP INFO."