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South Carolina Coronavirus Resource Page

What you and your agency staff need to know about coronavirus in South Carolina


COVID Vaccine priority – Insurance industry included in Group 1C

IIABSC has confirmed that South Carolina insurance industry employees – including any and all staff members of independent agencies – qualify to receive the COVID-19 vaccine with Phase 1C. This qualification is determined by the SC Department of Health and Environmental Control (DHEC) applies to South Carolina residents receiving the vaccine in South Carolina.

South Carolina is currently (MARCH 2021) offering vaccinations to Phase 1B. Phase 1C expects to open in mid April.

IIABSC members are encouraged to follow the updates provided by SC DHEC.

UPDATE:   Governor Henry McMaster and DHEC announced on 3/26/21 that all South Carolinians aged 16 and older will be eligible to receive the COVID vaccine after March 31.

Funds Remain in TRUSTED CHOICE COVID-19 RELIEF FUND (Feb. 2021)

The Trusted Choice COVID-19 Relief Fund is intended to provide critical relief to independent insurance agencies and brokerages, owners and employees experiencing a significant economic disruption or financial distress as a result of the COVID-19 pandemic and awards to nearly 700 agencies have been granted. There are still funds remaining. Agencies who have experienced unplanned costs are encouraged to apply now, before all the funds are depleted.  Contact with questions.



In late August, IIABSC conducted a survey among agency members including agency principals, producers, CSRs and other staff to assess the willingness and readiness of agencies to conduct meetings with company reps. We received responses from 174 participants and their responses are reported here. 


Candidates may now take the SC Insurance Producer Licensing Exam with remote proctoring through PSI.

Roadmap to Recovery InfoSite

TC-RoadmapRecovery.pngThe Big “I” has curated resources to help agencies communicate with clients, lead staff and continue to serve your community.  Resources include videos on current HR issues, best practices tips, strategies, work from home resources, employee safety signs and much more.     (Learn more...)

TRUSTED CHOICE Stronger Together Campaign

Trusted Choice recently launched a new customizable campaign, "Stronger Together." Developed with the current environment in mind, this campaign emphasizes that independent agents are here to serve clients no matter what tomorrow brings and also highlights the value points of working with an independent agent. Agents can find all of the customizable marketing materials for "Stronger Together" including social, display, video, and print ads in the recently improved Made-for-You section of the Trusted Choice agents resource center.

Client page to link on agency websites 

Trusted Choice agent resources


The Workplace: 

Big "I" Hires and HR Affinity: Plan for COVID-19 

Steve Anderson: Protect Yourself From Coronavirus Scams

Big "I" Hires: Coronavirus and Sick Leave

ACT: Disaster Planning Toolkit

ACT: Work from Home Best Practices

CDC: Resources for Travelers

Memo Coronavirus and Flu Prevention.docx Source SHRM 

Memo Temporary Telecommuting Arrangements.docx Source SHRM

Forbes: How Coronavirus Is Creating a Watershed Moment for Remote Work



SCDOI Coronavirus page

Bulletin 2020-02 encourages industry to work with consumers
Director and SCDOI are expecting the insurance industry to “do the right thing” for insurance consumers. This action could include extending cancellation and non-renewal deadlines or extending premium payment deadlines among a number of other areas where consumers may request help. If agents encounter situations where this bulletin is not being followed, please share with IIABSC President Frank Sheppard.


SC DHEC Coronavirus page


SCDEW unemployment benefits for displaced workers


SBA info on assistance specifically to keep employees on the payroll (Paycheck Protection Program)

SBA info on Small Business Disaster Assistance


A NEW E&O LANDSCAPE:   Now that COVID has occurred, agents must now address with prospects and clients the possibility of losses resulting from governmental actions such as the ones experienced in 2020. Our current uptick in E&O claims can be defended since nothing like this has ever happened before, but now that businesses have been bit, now agents MUST address the exposure.  (+More...)

COVID-19 INFO ON BIG I RISK MANAGEMENT WEBSITE:   Every agent, every carrier and every insured is in unchartered territory as it relates to COVID-19. Find the latest Big I resources regarding E&O risk management in the pandemic on the COVID-19 tab of the EO Happens website.  (+More...)

E&O BEST PRACTICES FOR RAPIDLY CHANGING TIMES (FREE WEBINAR):   This free webinar includes reinforcements of topics that have been covered in prior sessions, as well as new issues and insights into the ever-changing landscape independent agents are facing. Hear where claims are coming from, and what best practices your agency can engage in.    (+More...)

TIPS TO AVOID E&O CLAIMS:   Our advice is no different from any other time. If your agency has developed good practices, you will be better positioned to avoid problems. Includes sample letter to commercial clients.     (+More...)

DOs AND DON'Ts FOR WHEN AN E&O CLAIM ARRIVES:    COVID-19 has changed the agency E&O landscape for the next several months. Proper actions and reactions when threatened or served with an E&O suit arising out of this pandemic are of utmost importance. Remember these “dos” and “don’ts” if you find yourself in an E&O situation.     (+More...)

REGARDING CARRIER DIRECTIVES TO DENY CLAIMS:   We hear agents are being told to deny claims related to COVID-19 and STRONGLY advise AGAINST determining coverage for carriers. Here's why...   (+More...)


Tips for working from home

FREE BIG I WEBINAR - IIABSC Tech Tools for Working Remotely 


IIABSC leadership got together for a panel discussion to help member agencies quickly implement a work-from-home strategy using easily accessible and inexpensive technology. Webinar covers types of technology needed, security concerns, interoffice communications, mail processing, binding policies remotely, handling phone calls remotely, in-person visitors and using video to conduct business.

"Six Tips to Help Your Insurance Agency Thrive Working Remotely" by Andrew Muller, Mappus Insurance Agency & IIABSC Technology Committee.  Tools to get you started as well as a few concepts to keep in the forefront.

"If Not Now, When?" by Cheyl Koch, Agency Management Resource Group. Now is the best time to consider policies and other employment issues that come with remote work.

FREE BIG I WEBINAR - Your Agency and Telework-Dos, Don'ts and Practical Advice.   Featuring Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, Inc., a Big “I” Hires partner, to get practical and actionable advice on how to implement a remote work plan for your agency.

Virtual RECOVERY Summit

Available ondemand for FREE

Innovation. Growth. Not typically two words that your agency is thinking about these days in the midst of a global pandemic. The virtual summit was created to provide your agency with strategies to map out a successful road to recovery, covering a variety of topics including reasons to be optimistic, adjusting your agency's marketing and retention efforts and staffing issues to consider during this unprecedented time.         LEARN MORE

Families First Coronavirus Response & Coronavirus Aid, Relief and Economic Security (CARES) ActS
FREE WEBINAR:  Agency CFO Advisory Group LLC  explains the info needed for Payroll Protection Program loans.   Available on demand.  Also, view webinar slides and worksheet calculating  how much to borrow and share with clients.




FREE WEBINAR:   InsurBanc CEO discusses Payment Protection Program loans.  Available on demand.

CARES ACT: Paycheck Protection Program loans v EIDL Grants "Flowchart"

National Treasury and Paycheck Protection Program (SEE ASSISTANCE FOR SMALL BUSINESSES)  More about the forgivable  Small Business Administration  (SBA) loans to keep employees on the payroll and other select operating expenses like rent, morgage and utilities. Aim is to have funds available locally by April 3. Includes information for borrowers and loan application.   View/download PPP Fact Sheet

National Big I summary of CARES Act  (Source: HR Affinity)

National Big I summary of Families First Coronavirus Response Act (SOURCE: HR Affinity)

SC Chamber of Commerce summary of FFCRA

Dept. of Labor Q&A regarding FFCRA

DOL FFCRA fact sheets for employers and for employees

FFCRA Notice to Employees Poster 
All employers covered by FFCRA (have fewer than 500 employees) must either post this notice where they post federal wage and hour posters or send to employees via electronic copy.

FFCRA  FAQs by Fisher Phillips employment law firm



As jurisdictions consider shelter-in-place and stay-at-home mandates, agents are asking if agency operations are included in the definition of “Essential.”   (+More...)

CLIENTS CONSIDERED NON-ESSENTIAL: See Big  I VU's Coronavirus and Commercial Property Vacany Concerns article.    COVID-19 - Vacancy Provisions.docx

Coronavirus Coverage Issues

Overview by IIABSC Vice President Becky McCormack touches on business income, civil authority, property, CGL, auto, workers comp coverages.   (+More...)

Cybersecurity Threats during COVID-19

FROM BIG I NY:  As we are collectively distracted by the global healthcare crisis, cybercriminals are exploiting the situation in many ways. Study by Big I NY covers latest online scams as well as vulnerabilities of increased remote workforce and strained IT staff and tips to protect your agency.    (+More...)

FROM STEVE ANDERSON (TechTips):   Work-from-home vulnerable to computer viruses, fake information dashboard sites, typosquatters and travel scams.   (+More...)

Classes/events may be postponed, but we're still here for you!

Some of us are working remotely, but we are all still reporting for duty every day.  It is encouraged to send an email in addition to any voice mails that you leave, but we are monitoring all channels of communications and will contact you back as soon as possible!