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Featured Speakers

Speaker Bios and Course Descriptions

MONDAY

EARLY-BIRD SESSION: 

Flood Insurance: Things Are Changing!
By Lisa Sharrard, CFM, ANFI, CPM

Lisa A. Sharrard’s career spans over 30 years in both the public and private sectors. She opened her own insurance agency, Choice Flood Insurance LLC, after years of working with flood insurance policyholders, as well as a consulting firm, U.S. Flood Solutions LLC.

Lisa previously worked for the FEMA Direct Servicing Contractor, training Underwriters and Customer Service Representatives on the NFIP Insurance regulations and procedures. She also previously served as the South Carolina NFIP Coordinator for the SC Department of Natural Resources (SCDNR), Project Manager for the State’s Community Assistance (CAP-SSSE), Flood Mitigation Assistance (FMA) and for FEMA’s Risk MAP (Mapping, Assessment & Planning), Grant Programs working in both SC and Assistance NFIP Coordinator in NC.


Approved for 3 hrs. P&C credit 



GENERAL SESSION: 

Managing Your Data to Improve Results
By George Robertson

Session Description

In this session, we will cover the key data points you need to manage in order to improve efficiencies and increase profits within your agency. Today, data comes in multiple facets from websites, management systems, phone systems, rating systems and other sources. You will learn to recognize these key data elements and understand how to use this data to make better decisions that will lead to more profits. 

Approved for 2 hrs. P&C or L&H credit


PRESENTED BY:  

George Robertson, Consultant

George Robertson has more than 25 years’ experience in the insurance and technology industry, with 10 of those as a fellow independent agency owner. His knowledge of insurance automation comes from years of study and working for some of the leading automation vendors in the industry as well as other top technology providers. George speaks to industry groups around the country on automation, technology, website and social media issues.





INDUSTRY/LEGISLATIVE ISSUES SESSION: 

Representatives from SCDOI and other Insurance leaders around the state will bring attendees up to date on various issues facing South Carolina insurance carriers and the industry as a whole in 2020. 


Approved for 1 hr P&C or L&H credit


PRESENTED BY:  

Dir. Ray Farmer    
Ray Farmer was appointed by Gov. Nikki Haley to serve as Director for the South Carolina Dept. of Insurance in Nov. 2012. With more than 33 years' experience, Farmer served as the Deputy Insurance Commissioner of the Enforcement Division for the Georgia Dept. of Insurance and more recently, Vice President for the American Insurance Association.

Farmer was named the IIABSC Industry Person of the Year in 2014 for the Department's support of the benefits independent insurance agents bring to consumers. In 2012 he was awarded the Herman Hass Award by IIA of Georgia and a Presidential Citation for Outstanding Service to the industry from the Professional Insurance Agents of Georgia.




TUESDAY

CLOSING SESSION

Six trends that will have an impact on the future of Insurance
By George Robertson

With automation the field of insurance is wide-open for new and electrifying changes. This session covers six major trends that will impact the insurance industry in the near future. Understand the impact of artificial intelligence and augmented reality on improving operations and the customer experience. How will The Internet of Things (IoT) help with risk mitigation and risk management for the consumer market? Learn about the new focus on RiskTech to assist businesses in risk mitigation. Understand regulations to protect consumer data and the importance of CyberSecurity. Learn the value of data analytics on determining trends, increasing profits, and enhancing the overall customer experience.

Approved for 3 hrs P&C or L&H credit


PRESENTED BY: 

George Robertson, Consultant

George Robertson has more than 25 years’ experience in the insurance and technology industry, with 10 of those as a fellow independent agency owner. His knowledge of insurance automation comes from years of study and working for some of the leading automation vendors in the industry as well as other top technology providers. George speaks to industry groups around the country on automation, technology, website and social media issues.

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