Last updated March 30, 2022
Sample customer letters available to IIABSC members to help communicate carrier changes (IIABSC login required to access)
St Johns Liquidation Order.pdf
St Johns Order Approving Transition Plan.pdf
St Johns Receiver Notice to Agents - Final Draft.pdf
Policyholder welcome letter from Slide.pdf
What happened to St. Johns Insurance?
St Johns Insurance agreed to an order of liquidation from the Florida Office of Insurance Regulation effective February 25, 2022.
Are policies still in force?
Yes – all current St. Johns policies were automatically transferred to Slide Insurance Company effective 12:01 a.m. on March 1, 2022.
Who is Slide Insurance Company?
Slide Insurance is based in Tampa, FL and approved to write business in SC as a licensed, admitted insurance carrier. Slide is rated "A", Exceptional by Demotech, Inc.
Why did my insureds receive a cancellation notice?
All St. Johns policies cancelled effective 12:01 a.m. on March 1, 2022 and were automatically transferred to Slide Insurance Company. A cancellation notice for the St. Johns policy was required by law. There should have been a new declarations page for coverage with Slide in the same mailing.
Is the policy with Slide Insurance the same I had with St. Johns?
Yes – all active St. Johns policies were transferred to Slide using the same St. Johns rates and forms.
What about the premium our insured has already paid?
If the premium has been paid in full, the SC Guaranty Association will transfer the unearned portion to Slide Insurance minus a $100 deductible. If the annual premium is partially paid, future premium payments will be made to Slide.
Is my agency required to return unearned commission?
Agencies will be allowed to retain pre-paid commissions. However, agencies will be required to return unearned commissions if a policy is cancelled before expiration.
Will our agency be appointed with Slide Insurance Company?
Yes – all current St. Johns producers will receive appointments with Slide.
How do I contact Slide Insurance?
Your current company representative for St. Johns will remain as the representative for Slide. The phone number for Slide Customer Service is 1-800-748-2030.
What if my client has an active claim with St. Johns?
All active, unpaid claims and new claims occurring before March 1, 2022 will be handled and paid by the SC Property and Casualty Insurance Guaranty Association. Active claim information will be transferred to the Guaranty Association by the Florida Office of Insurance Regulation. Get more information about the SC Guaranty Association at https://www.scguaranty.com
How do I report a new property and casualty claim or check on a current claim?
You can reach SC Guaranty at:
For new claims with a Date of Loss prior to March 1, 2022, continue reporting to St Johns at 1-877-748-2059.
For new claims with a Date of Loss on or after March 1, 2022, please report to Slide at 1-866-230-3758.
Where can I get more information?
The Department of Rehabilitation & Liquidation in the Florida Office of Insurance Regulation is overseeing the liquidation – more info can be found at:
What if my agency is owed commission from St. Johns for premiums paid prior to March 1, 2022?
By statute, claims for unpaid commission to insurance agencies are made through the Department of Rehabilitation & Liquidation in the Florida Office of Insurance Regulation. Claims which were not paid will be considered as claims against the estate and processed by the Receiver. Please complete the "Contact Us Form" and the Receiver will mail you a Proof of Claim form.
This information has been prepared by the staff of Independent Insurance Agents & Brokers of South Carolina to assist agents that are handling St. Johns Insurance policies. This information is not intended to be legal advice and is subject to change. Information will be added/updated as needed.