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​vol. 2020, ed. 16

Colorful pastel drawing of gold star next to professional headshot of smiling bland lady

Diana Rideout named SC outstanding CSR of the year
Winning essay to be published in Fall 2020 edition of SC Agent & Broker magazine

Diana Rideout, CISR Elite of Correll Insurance Group of Hilton Head, SC has been named the 2020 Outstanding Customer Service Representative of the Year. This award is the highest honor in our state for insurance customer service reps who have distinguished themselves through contributions to their industry.   (+ More...)

See also:   Read latest edition of SC Agent & Broker magazine 


Courageous Conversations Toolkit to help you facilitate conversations on race
Developed by the Big I Diversity Council

The Big “I" Diversity Council has put together a Courageous Conversations Toolkit to help agents create a culture of inclusivity and lean into the discomfort of educating yourself, understanding privilege, and supporting minority businesses. As independent agents we are trusted advisors in our communities. Here are a few things to consider prior to engaging in conversation about race.  (+ More...)

See also:  9 Ways to Cultivate an Inclusive Culture video


IIABSC Education Update - August 2020
Introducing LIVE CIC webinars

To provide members with the education they need in a format they want, we are introducing CIC Live two-day Webinars. NO TEST is required for CE or for updates. Those working toward their CIC designation take an online test the week following. Courses being offered are CIC Commercial Casualty in September and CIC Commercial Multiline in October. In person Ruble Graduate Seminar still being offered Sept. 2-3 in Myrtle Beach. Room block expires next week (Aug. 11).  (+ More...)

See also: Check out the newest Big I resource webpage, Roadmap to Recovery


Register now for Young Agents Virtual Program
August 18-19, FREE to all attendees (2 hrs CE offered)

Young Agents Virtual Program is broadcasting online Aug. 18-19 through ABEN, our webcast partners. Produced by Jackson Sumner Studios, our program includes two one-hour CE sessions from our speakers (David Thompson, Brandon Smith) as well as an industry update with an overview of legislative issues, challenges and available resources. Thanks to our Palmetto Partner sponsors, registration will be FREE for all attendees! View our updated virtual program agenda on our conference webpage, and register now.   (+ More...)

See also:   Last chance to nominate the 2020 Young Agent of the Year along with other annual awards, deadline Aug. 14


ACT Releases Agency Cyber Guide 3.0
Updated resource includes new compliance roadmap, real-world breach examples, redesigned navigation

The Big “I” Agents Council for Technology (ACT) has released an updated version of the free Agency Cyber Guide. Agency Cyber Guide 3.0 includes a complete redesign of navigation and user experience and an updated cybersecurity provider guide while continuing to provide crucial insights to the independent agency channel on cyber and technology issues. The free guide includes dedicated pages for regulations and descriptions, costs and penalties, the 12-step compliance roadmap, real-world breaches, and the cybersecurity provider guide.  (+ More...)

See also:  IA Guide to third-party service providers


How to Sell Virtually When Face-to-Face is not an Option
FREE WEBINAR presented by Bill McCrary, Strategic Partner, Inc.

Are you worried about your sales goals now that so much has changed? Join this free one-hour workshop on Sept. 8 to learn what you can do right now to get meaningful sales results. Discussion topics include: unpaid consulting, pivoting from in-person to virtual selling, prospects who demand commitments while refusing to make any themselves, "winging it" on sales calls, with no formalized sales process. This webinar is FREE but limited to the first 50 participants that register. (+ More...)

See also:   Trusted Choice launches positive industry messaging, new TV campaign


8 FREE WAYS to Update Your Agency’s Digital Presence
Tips from Trusted Choice

With more businesses moving online due to COVID-19, it is more important than ever to make sure you have a strong digital presence. However, with so much uncertainty in the world today, you may have limited time and budget to dedicate to improving your digital tactics. Trusted Choice offers a few tips and resources to help you use your current resources effectively. (+ More...)

See also:   View newly updated Trusted Choice FAQ guide


Barbers and Beauticians on the Rise with need for In-Home Business Coverage
With the COVID-19 crisis temporarily shuttering hair salons and barber shops, many of these small business owners have migrated their business into their own homes. Now is a good time to remind these entrepreneurs that the coverage they had in their shop doesn’t translate to their home. An RLI Home Business Insurance policy protects in-home beauticians and barbers from business exposures such as property theft or damage and personal injury.   (+ More...)

Last chance to Nominate the 2020 IIABSC Agent of the Year
Convention awards nominations deadline Aug. 14

Our awards banquet is a highlight of the annual convention, as important industry contributors are recognized. Here is your chance to nominate the next recipients of the Hayne P. Glover Jr. Agent of the Year, Young Agent of the Year and Industry Person of the Year awards. Recipients are nominated by other members. Deadline is Aug. 14.   (+ More...)



In this issue:

Diana Rideout named SC outstanding CSR of the year

Courageous Conversations Toolkit to help you facilitate coversations on race

IIABSC Education Update - Introducing LIVE CIC webinars

Register now for Young Agents Virtual Program August 18-19, FREE 

ACT Releases Agency Cyber Guide 3.0

FREE WEBINAR: How to Sell Virtually When Face-to-Face is not an Option

8 FREE WAYS to Update Your Agency’s Digital Presence

In-Home barbers and beauticians on the rise who need In-Home Business Coverage

Last chance to Nominate the 2020 IIABSC Agent of the Year


  1. You must complete all CE requirements before you can renew your producer license. You can no longer wait for the final days of your birth month to complete CE requirements.
  2. CE filing in South Carolina is now done using your National Producer Number. Do not submit your old SC License Number! 
  3. Prometric is no longer the South Carolina CE Administrator. You must now must use the DOI's State Based Systems website  (and your NPN) to access CE status.
  4. You are no longer required to pay a CE Admin Fee with your license renewal. Although you may see a slight increase in course fees everywhere.